Konnect Insights + Salesforce - Konnect Insights - A unified customer experience management platform ...
Integrate your social and web data with your CRM to achieve a truly
omnichannel approach to your CXM with

Konnect Insights + Salesforce

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WHAT
you achieve?

Create "Automation Rules" to push tickets
Respond to Konnect Insights’ tickets within Salesforce
Send tickets from Konnect Insights to Salesforce manually
Field/object Mapping
Create "Automation Rules" to push tickets

01

Seamlessly Sync Status Messages across platforms

  • This ensures proper reflection of status messages such as ‘resolved’ or ‘closed’ for tickets between both the platforms

  • Agents can work in complete sync as they can be updated on any status changes occurring on tickets based on the actions taken on them

02

Achieve field and object mapping between the platforms

  • Capture all information in the format of Salesforce (ex. contact -> phone no., ticket -> case, ticket date -> case origin, and so on)
  • Mapping is done for all possible fields and objects making it easier to see and consume data across platforms

03

Create automated rules to push tickets

    •  Define criteria to send tickets from Konnect Insights to Salesforce
    • Use multiple parameters such as media, sentiment, keywords, countries, follower count and so on to setup automations for triggering the tickets to get pushed

04

Send social media support tickets seamlessly

  • Seamlessly send tickets between Konnect Insights and Salesforce manually or using automations with proper mapping
  • Tickets can be pushed to users/agents or groups to improve efficiency of response and resolution

Leading brands across industries are leveraging the seamless integration between Konnect Insights and Salesforce to

Airlines

One of the biggest airlines never misses out on the social media conversations related to the brand and is able to enhance their social media customer care across all the platforms

Retail

Understanding their customers better with in-depth analytics has ensured one of the largest electronic retail chain to enhance their customer care experience

05

Respond to tickets from Konnect Insights within Salesforce

  • Easily view and respond to social media tickets that are pushed to Salesforce through to the integration
  • Use Konnect AI+ effectively to generate responses thus ensuring top-notch service while reducing time and efforts

06

Send contacts’ information to Salesforce

  • Seamlessly send contacts data captured in Konnect Insights to Salesforce
  • Get ‘One View of the Customer’ irrespective of the platform they are being serviced from.

07

View Conversation History within Service Cloud

  • Get a good grasp of the customers engaging with the brand across all touchpoints with their conversation history with Salesforce
  • Using this data to dive deeper into insights related to the customer, agents can provide better resolutions effectively 

08

Get detailed user analytics

  • Get a deeper understanding of the user profile with detailed analytics and insights related to the customers
  • Use AI- driven sentiment analysis to understand the brands perception, possibility of crisis, and also improve areas for better customer service

Some great instances of how brands are unifying their customer experience with the help of Konnect Insights + Salesforce integration

Real Estate

This well known brand in the real estate industry seamlessly responds to social media support tickets from their CRM while also ensuring productivity

QSR

Getting one view of the customers across all online channels has enabled this global QSR brand to propel their customer experience management efforts, while optimizing resources

An all-in-one platform to unify your customer care and marketing insights
Achieve one view of the customer across all customer touchpoints
100% Coverage of public and authenticated private channels
Huge ROI with Konnect AI+ and Dashboards / BI Tools
A delight for your customers. A delight for your agents
Achieve omni-channel customer experience
Real-time and accurate reports with customized dashboards
High levels of Automation and Konnect AI+
Dump Siloed approach. Unify your customer experience
Multilingual and covers all written languages
Integrations with CRMs, Contact Center and many more
App Marketplace to connect with your favorite apps
Covers all social, public web, messaging, reviews and location data

Also Checkout

Community Engagement

Foster loyaltly and manage brand's health by engaging with your audience meaningfully

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Social Listening

Track conversations, gain actionable insights and better engage with your customers

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BI Tools and Dashboards

Enhance your brand's analytics for smarter decision-making and time savings on reporting.

Read More

Konnect Insights + Salesforce

Some great instances of how brands are unifying their customer experience with the help of
Konnect Insights + Salesforce 


Airlines

One of the biggest airlines never misses out on the social media conversations related to the brand and is able to enhance their social media customer care across all the platforms


Retail

Understanding their customers better with in-depth analytics has ensured one of the largest electronic retail chain to enhance their customer care experience


Real Estate

This well known brand in the real estate industry seamlessly responds to social media support tickets from their CRM while also ensuring productivity


QSR

Getting one view of the customers across all online channels has enabled this global QSR brand to propel their customer experience management efforts, while optimizing resources

Obtenga ‘'Una visión del cliente’ en todos los puntos de contacto

Unifique la experiencia del cliente en las redes sociales (X, Facebook, Instagram y más), correos electrónicos, llamadas y chats. Conéctese con sus CRM y Automatizaciones de Marketing