Careers - Konnect Insights - An omni-channel customer experience management platform

Careers at Konnect

Who we are

We are a technology company constantly dabbling with Big Data, AI, ML, NLP, Analytics, etc. resulting in our world-class SaaS product that is trusted by leading brands across the globe, to enhance their marketing and customer experience management.

Culture

Multiple Cultures Konnect all of us – a bunch of young, fun-loving, passionate, and forward looking people. We enjoy the work, the challenges, the wins and everything in between.

Thought process

Every Konnect Insighter is an expert in their own way. We encourage people to share their ideas and express their opinions to enable the betterment of the company, it’s people and the society at large.

At Konnect Insights we believe in Konnecting

Intention

The intention to keep doing
better, learning, experiencing, and evolving.

Inspiration

Constantly drawing inspiration from our
customers, peers, leaders and ourselves.

Innovation

Keeping pace with the dynamics of the
industry through constant innovation.

Open Positions

Check out the open positions and if you are looking for something that challenges and excites you, join us and
be a part of our ever growing team with very low attrition.

JOB DESCRIPTION

We are looking for a Big Data Solutions Architect

Be a part of a large team that specialises in building large scale applications on various big-data technologies. The ideal candidate will thrive in a work environment that requires strong problem-solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication. The candidate should also have extensive experience in a fast-paced and innovative development environment.

No. of Positions

2


Location

Ghatkopar (Mumbai)



Remuneration

As per industry standards

Role requirements
  • Extensive experience with Big Data and distributed systems
  • Ability to design large scale distributed systems
  • Prior experience in building data platforms using Big Data stack (Kafka, Cassandra, Solr, Elastic Search) on public cloud
  • Excellent programming skills
  • 9+ years overall software development experience
  • Previous experience of solutions architect in minimum 2 projects
  • Deep understanding of Algorithms, Data Structures, and Performance Optimization Techniques
  • Experience of working on cloud infrastructure and deployment of applications
  • Excellent written and verbal interpersonal skills for coordinating across teams
  • Understanding of OAuth authentication and SSO
  • Keenness to learn and master new technologies and techniques
  • Excellent software development skills with very sound logic
  • Previous experience of working on relational databases
  • Mentor junior developers in standards and best practices

To apply for this position, please drop an email at hr@prudencesoftware.com.
Mention the position you are applying for along with your CV and other details.

JOB DESCRIPTION

Konnect Insights is looking for a talented and dynamic Customer Success manager.

The ideal candidate will be responsible for ensuring our customers are well informed about the product’s capabilities and all their queries and concerns are sorted in a timely manner.

No. of Positions

1

 
Location:

Ghatkopar (Mumbai)

 
Remuneration:

As per industry standards

Role requirements
  • Excellent Communication skills
  • Hands-on experience of working on Excel with knowledge of charting, creating pivots etc.
  • Understanding of Digital Marketing
  • She will manage the queries of our existing clients.
  • Provide refresher trainings.
  • Help in the on-boarding of new clients by providing them training and setting up of the tool.
  • Actively reach out to existing customers in Mumbai to explain new features of Konnect Insights software
  • Recommend best practices in Social Listening and analytics
  • Communicate with the resellers in the US on regular basis and provide them training on new features of Konnect Insights
Qualifications
  • 2-4 years of experience
  • Be good at using all social media platforms
  • Have excellent communication skills
  • Have basic idea of analytics
  • Be a fast learner
  • Experience in Digital Marketing is a big plus

To apply for this position, please drop an email at hr@prudencesoftware.com. Mention the position you are applying for along with your CV and other details.

JOB DESCRIPTION

We are looking for a SaaS Project Manager

The Project Manager will cover Konnect Insights - Software as a Service (SaaS) project and project implementation. You will be expected to work hand in hand with the Product, Customer Success, and Sales team to ensure smooth management of all support and administration needed for the Project Management. Alongside, part of your responsibility is to also ensure that the reports (Project Milestone, Project Updates, Value Reporting, Project Plans) needed by the committee and boards of the company are produced in a timely and accurate manner as well as client management.

No. of Positions

1

 
Location:

Ghatkopar (Mumbai)

 
Remuneration:

As per industry standards

Role Requirement
  • Ability to work with multiple other team within the organisation to prepare detailed plans for new/current projects, determining resource allocation, deliverable timelines, and possible issues.
  • Experience in coordinating with internal and external stakeholders and consultants, conducting meetings/ clients facing, reviewing plans, and streamlining the overall workflow, with the primary aim of keeping the project on schedule
  • Ability to create and maintain project documentation, including timelines, resource plans, and meeting minutes.
  • Preferably individuals with experience to prepare presentations and regular status reports, serving as the main source of information about the project to external teams.
  • 5+ years in SaaS/ Software project implementation environment
  • Project management experience in cross-functional environment and to lead complex operational initiatives (mainly on SaaS projects implementation)
  • Exceptional writing and verbal communication skills
  • Experience on Project Management Tools
  • Strong stakeholder management/client management skills
  • Coordinate and facilitate daily Scrum meetings sprint planning release planning and sprint retrospectives
  • Manage sprint planning and execution which includes the management of project progress and provide status & visibility
  • Facilitate in release planning and scheduling.
  • Identify and manage cross-team dependencies.
  • Perform root cause analysis to help teams continuously improve their practices to ensure maximum productivity.
  • Ensure high throughput of development teams by identifying potential issues and roadblocks and working on preventing or eliminating them.
  • Manage projects with tight deadlines and dependencies.

JOB DESCRIPTION

The UX developer will have two primary focuses. Firstly, playing a leadership role in the team – being accountable for high quality designs and raising the bar on user centric design thinking and strategy across the business. Secondly, you will lead and inspire a team of UX/UI designers, working as part of the team. You and your team will be designing across web, iOS, Android and Windows/desktop platforms, ensuring customer and business requirements are translated into beautiful, branded, engaging, functional and usable user interfaces and service. The collaborative nature of the team means you will be able to contribute to the UX strategy, brand proposition, detailed UI interactions and visual direction of the service.

No. of Positions

1

 

Location:

Ghatkopar (Mumbai)

 

Remuneration:

As per industry standards

Role Requirement
  • Understanding stakeholders' requirements and translate them into concrete cross-platform architectural solutions
  • Responsible for ensuring the delivery of user experience design solutions across multiple products
  • Work with the business team to understand customer needs and characteristics; business objectives and outcomes to be delivered
  • Lead the scoping and execution of user research and testing to develop insights that shape the proposition, experience, interaction patterns and design decisions
  • Support development teams with expert technical guidance, predicting, identifying, assessing and solving application related issues
  • Define internal standards and solutions for own field of expertise and focus on creating cross-platform architectural solutions
  • Promote improvements for software development practices, processes and standards with consideration of quality, innovation, and productivity
  • Assist engineers in solving technical problems
  • Supports product owner to identify and determine short and long term requirements for the team.
  • Expertise in Figma, HTML, CSS3, JavaScript, JQuery, JSON
  • Expertise in responsive design and cross browser compatibility
  • Hands-on experience of working on dashboard and charting tools like Highcharts or Google Charts
  • Experience with graphic design applications such as Adobe Illustrator
  • Experience with frameworks such as ReactJS, AngularJS etc is a bonus
  • WordPress experience is also a bonus