Konnect Twitter - Konnect Insights - An omni-channel customer experience management platform

Konnect Twitter

Manage multiple activities – right from knowing what’s being
said to engaging with it and even influencing it, in one tool.


Know what the Twitterati is talking about your brand, your competition, your industry or anything else you want to know about. Don’t miss the chatter, be on-top of it.

All your Twitter conversations in one place

Engage with Tweets, Mentions, DMs, replies and more.

Monitor Relevant Twitter Trends

Set up topics with a combination of keywords to discover opportunities to engage and influence.


Interact with your audience, understand <their views, opinions and concerns and respond to them in a timely manner. Ensure your customer experience is top-notch.

Make your Customer a priority

Easily identify tag, filter, assign and respond to Tweets and DMs and track progress till closure or resolution.

Prioritize Important Tweets

Use influencer indicators quickly identify important conversations and address them efficiently.


Maximise the power of the Twitter conversations you track through detailed and advanced analytics and decision-driving insights. Enhance your presence and communication.

Analyze multiple profiles with ease

Compare posts, follower trends, engagement and more across yours and competitor profiles.

Strategise your communication plan

Track the engagement KPIs and dig into trend analysis with actionable and inference-driven Twitter reports.


Integrate all your Twitter accounts and manage them easily, right from posting to scheduling to creating campaigns. Engage better with your audience.

Collaborate and manage

Seamlessly manage a publishing calendar across profiles and teams.

Check and double check your Tweets

Ensure every Tweet is reviewed and approved before being published—great for agency collaboration.

Better Customer Relationships start here